Publisher is the useful and powerful WordPress Newspaper , Magazine and Blog theme with great attention to details, incredible features...

Reception (m/f) for Hilton Frankfurt Airport

Empresa: Hilton Frankfurt Airport
Ubicación: Frankfurt, Alemania
Fecha de publicación: 17/02/17 ¡Nueva!

4 personas inscritas a esta oferta de empleo

Salario: No especificado
Área: Recepción
Tipo de contrato: Otro
Tipo de jornada: No especificado

Ver ofertas de
Hilton Frankfurt Airport


Descripción de la oferta

Nº Vacantes : 1

As Receptionist, you will work in the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Receptionist truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

•Achieve positive outcomes from Guest queries in a timely and efficient manner
•Ensure an efficient reception experience for Guests, including check in/out
•Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
•Demonstrate a high level of customer service at all times
•Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
•Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
•Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
•Comply with hotel security, fire regulations and all health and safety legislation
•Act in accordance with policies and procedures when working with front of house equipment and property management systems
•Follow company brand standards
•Assist other departments, as necessary


Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•Fluent in German and English, spoken and written
•Previous experience in a customer-focused industry
•Positive attitude and good communication skills
•Commitment to delivering a high level of customer service
•Excellent grooming standards
•Calm, efficient, and organized with great attention to detail
•Ability to multi-task while maintaining a positive attitude when working with a Guest
•Professional manner with an emphasis on hospitality and guest service
•Ability to work on your own and as part of a team

Titulación mínima: Ciclo SuperiorExperiencia: Sólo prácticasCategoría profesional: EmpleadoResidencia: UE

Te Recomendamos

También podría interesarte

Los comentarios están cerrados.